For once I am going to write something positive about my life.
I lost my passbook as I was on my way to the bank. I was panicking and crying because my life's savings are in that passbook and I needed to withdraw a certain amount of money because I had to go to my OB-Gyne for a follow-up check-up and I might spend some mooney not only for the consultation fee, but also for the ultrasound (P550.00 at AMDC) and in case the same problem came up, medications. My cat Sparky, aproached me and stayed by my side but before you say how sweet he is, he left since he knows that he won't get any attention from a crying human female.
When my parents arrived, I told them what happened. I called the bank (at their suggestion) and told them to close the account and create a new one. So I rushed to the bank and had my passbook replaced with a new one. I went to the doctor and was informed by the receptionist that the doctor would arrive later in the afternoon and so would the sonologist (which arrived at 2:30p.m.). So I went home again.
As I was waiting for a jeepney or a taxi to arrive, a man in a blue jacket and jeans approached me. He is thin and has a moustache. He asked me if I was the one who has a bank passbook missing. I said yes and it turns out that he was the one who found the passbook. Good thing I asked the storekeeper at one of stores on the road (because the owner knows our family). The owner must have known this man so he told him that the passbook was mine. I ran back and claimed the passbook. The man said that even if there is money he would still return it. I am grateful but skeptical at what he said. But I thanked him for finding my passbook, though it won't be used since I already replaced it.
So there, honesty is the best policy and I got good karma.
Sunday, January 30, 2005
certificates
I recevied three certificates of acheivement just this recently. It shows that I am doing a great job in the company. Hell, I even shook hands with one of the top officers from the acocunt itself. He is a handsome man and an American (what doy ou expect?). He sure draws a lot of attention from the ladies and gays (except me). But I got to admit, his hands are soft.
I just wish that I could eat those certificates or convert that to money. Though I did receive some money from him, but you'd think P800.00 cash pirze for having three 100% surveys would be enough. Some get 5 and got almost a P1,000.00 or more. Maybe I should work harder.
My seatmate, Imee, reeived a CSAT Idol certificate (I got two of these myself) and said that it is an insult to get one. Sarcastically speaking you get an indirect message saying: "Good job, girl, thank you for sacrificing your time, health, family and sanity." Which is what I have been doing for the past six months. Let's enumerate the sicknesses I had: asthma, hyperacidity (kasi nalilipasan ng gutom), eardrum infection, vertigo, migraine, sinusitis, allergies...though I had some of these sicknesses before I began working I didn't expect these to be occuring that frequently. Now my pillbox (not the bomb) is filled with painkillers (choose ibuprofen or mefenamic acid), chewable antacids (peppermint flavor) and vitamin C tablets from my brother in the US which smells like Tang orange juice.
How much more if I am married with kids? I don't want my son or daughter clinging to my leg when I tried to leave the house or telling me not to go to work, though that would be sweet of the kid. But either single or married, it is difficult to work in a call center.
Certificate of Achievement...I need more than that. Maybe a vacation?
I just wish that I could eat those certificates or convert that to money. Though I did receive some money from him, but you'd think P800.00 cash pirze for having three 100% surveys would be enough. Some get 5 and got almost a P1,000.00 or more. Maybe I should work harder.
My seatmate, Imee, reeived a CSAT Idol certificate (I got two of these myself) and said that it is an insult to get one. Sarcastically speaking you get an indirect message saying: "Good job, girl, thank you for sacrificing your time, health, family and sanity." Which is what I have been doing for the past six months. Let's enumerate the sicknesses I had: asthma, hyperacidity (kasi nalilipasan ng gutom), eardrum infection, vertigo, migraine, sinusitis, allergies...though I had some of these sicknesses before I began working I didn't expect these to be occuring that frequently. Now my pillbox (not the bomb) is filled with painkillers (choose ibuprofen or mefenamic acid), chewable antacids (peppermint flavor) and vitamin C tablets from my brother in the US which smells like Tang orange juice.
How much more if I am married with kids? I don't want my son or daughter clinging to my leg when I tried to leave the house or telling me not to go to work, though that would be sweet of the kid. But either single or married, it is difficult to work in a call center.
Certificate of Achievement...I need more than that. Maybe a vacation?
Wednesday, January 19, 2005
down, down, down
I thought no one would notice. But Jibbs did and I really appreciate it. When all of your closest friends are in Manila and you're not sure if you get along with your teammates, it's not easy to confide to someone esepcially with someone like me who is constantly wary of people.
So anyway, Jibbs and I were eating lunch or breakfast and we were discussing the open forum with the team. Then she said that I look like someone who has the world on my shoulders. Even when I am being my usual irate agent I didn't look so miserable.
I told her some of my problems and she said that I would have to attend the open forum. I could do that except my stomach's rebelling against me and I am not sure. I wanted to quit but somethig is holding me back. Aside from regrets, I also have to think of my family. My tax code says Single but Head of the Family and I plan to become one (but in reality my sister IS the head of the family hahahaha).
If a job is making one miserable or if it's killing you, leave. This is an advice I got from both my mother and my cousin. I am already miserable (and angry) but I still stay.
Who knows?
So anyway, Jibbs and I were eating lunch or breakfast and we were discussing the open forum with the team. Then she said that I look like someone who has the world on my shoulders. Even when I am being my usual irate agent I didn't look so miserable.
I told her some of my problems and she said that I would have to attend the open forum. I could do that except my stomach's rebelling against me and I am not sure. I wanted to quit but somethig is holding me back. Aside from regrets, I also have to think of my family. My tax code says Single but Head of the Family and I plan to become one (but in reality my sister IS the head of the family hahahaha).
If a job is making one miserable or if it's killing you, leave. This is an advice I got from both my mother and my cousin. I am already miserable (and angry) but I still stay.
Who knows?
open forum in the team
Jibbs (known as Joy in real life) sent me an SMS that they sppoke to our coach and raised some issues in the office. Coach said to come by at their house, have a free lunch and talk things out y'know have an open forum for the umpteenth time.
To be honest I have a lot to say with what is happening in this motherfucking office, with the management and my coach. But then what? Would there be changes on the office after we voice out our grievances?
Marj, another teammate of mine, and I had a chat in the service van (thanks to Mr. Patrick Dicang) on our way to work where it's supposed to be our day-off (new policy: we have a 5 hour mandatory rest day OT since we are so @!#$& understaffed). And found out the real reason why our schedules were resumed to the Blue Pumpkin. We enjoyed 2 weeks of block schedule because the site director (who is an asshole American) was on a leave. He came back and found out what had happened. He got angry and resumed it back to the blasted software.
So the crap that we are understaffed is not exactly false. We ARE understaffed. The rate of the resigning agents are much bigger than the rate of agents being hired.
Open forum. Again.
I replied to Jibbs's SMS and it goes like this: "Talaga lang. Sige punta ako." This shows that I'm in the borderline of being hopeful and being cynical.
Now here I am in the office taking calls and I have the next 2 1/4 hours to endure idiotic customers on the phone and also decide if I should go to the forum/lunch with the team. We only have one day-off and I am going to the bank to make my usual salary deposit. Plus I wanted to stay at home and rest, maybe do some laundry (I have a reall big load of laundry that rivals the Smokey Mountain..I am waiting for the new washing machine actually...heheheheh).
You want an honest opinion? I don't believe that voicing out our concerns would bear fruit. We just rant, rant, rant, but nothing happened. Going to DOLE would be the last resort but we need concrete evidence that we are being oppressed. Damn government!
Or just quit my job and go to a company that REALLY takes care of you.
To be honest I have a lot to say with what is happening in this motherfucking office, with the management and my coach. But then what? Would there be changes on the office after we voice out our grievances?
Marj, another teammate of mine, and I had a chat in the service van (thanks to Mr. Patrick Dicang) on our way to work where it's supposed to be our day-off (new policy: we have a 5 hour mandatory rest day OT since we are so @!#$& understaffed). And found out the real reason why our schedules were resumed to the Blue Pumpkin. We enjoyed 2 weeks of block schedule because the site director (who is an asshole American) was on a leave. He came back and found out what had happened. He got angry and resumed it back to the blasted software.
So the crap that we are understaffed is not exactly false. We ARE understaffed. The rate of the resigning agents are much bigger than the rate of agents being hired.
Open forum. Again.
I replied to Jibbs's SMS and it goes like this: "Talaga lang. Sige punta ako." This shows that I'm in the borderline of being hopeful and being cynical.
Now here I am in the office taking calls and I have the next 2 1/4 hours to endure idiotic customers on the phone and also decide if I should go to the forum/lunch with the team. We only have one day-off and I am going to the bank to make my usual salary deposit. Plus I wanted to stay at home and rest, maybe do some laundry (I have a reall big load of laundry that rivals the Smokey Mountain..I am waiting for the new washing machine actually...heheheheh).
You want an honest opinion? I don't believe that voicing out our concerns would bear fruit. We just rant, rant, rant, but nothing happened. Going to DOLE would be the last resort but we need concrete evidence that we are being oppressed. Damn government!
Or just quit my job and go to a company that REALLY takes care of you.
Tuesday, January 18, 2005
for 2005
Something to look forward to in year 2005:
1. I turn 25 by next month, so I have five more years to look for a husband. Hahaha. I plan to get married at the age of 30 if in this age I haven't found a husband I will not get married at all. What's the point right? And there's single adoption.
2. I have just been regularized in Client Logic last week (January 12). Hah, like that's a big deal.
3. I might go to the States in case my sister (the one with the drooling baby) finds an empoloyer for me. Keep all of our fingers crossed! Who cares if I'm going to babysit a kid or be a housekeeper? I earn in dollars, stress, DOLLARS, how much is our forex huh?
4. Being promoted in work or not. Unless I sleep with one of the operations here, I'll be stuck as a level 1 technician FOREVER.
4. So far, that's it. Unless I put here getting a boyfriend as one of the things I look forward to this year. Now, that's a laugh.
1. I turn 25 by next month, so I have five more years to look for a husband. Hahaha. I plan to get married at the age of 30 if in this age I haven't found a husband I will not get married at all. What's the point right? And there's single adoption.
2. I have just been regularized in Client Logic last week (January 12). Hah, like that's a big deal.
3. I might go to the States in case my sister (the one with the drooling baby) finds an empoloyer for me. Keep all of our fingers crossed! Who cares if I'm going to babysit a kid or be a housekeeper? I earn in dollars, stress, DOLLARS, how much is our forex huh?
4. Being promoted in work or not. Unless I sleep with one of the operations here, I'll be stuck as a level 1 technician FOREVER.
4. So far, that's it. Unless I put here getting a boyfriend as one of the things I look forward to this year. Now, that's a laugh.
Sunday, January 16, 2005
ta-MOD
We have a team that monitors the queueing of calls, attendance and among other things and they're called MOD or Manager on Duty. They're the most despised and hated team in the entire center. Why?
Here are the reasons:
1. They ring our AVAYA's to make sure that we are not in aux whatever or just bumming around. Even when we have calls they still ring us. What rude bunch of people as in!
So di na namin kasalanan kung bakit pasaway kami minsan.
2. They make the lousiest of schedules and no thanks to that stupid Blue Pumpkin software the schedules are waayy screwed up! My schedule for the next week left my head spinning. I mean I don't have any problems going to work at midnight and at 11pm but on Saturday I would end up having a double punch schedule. I verified this with my coach and his girlfriend who is one of the MOD's because it looks like I won't get any day-off. What happened next made me want to run for my life. They were already fighting in front of me.
Hell, my whole schedule is so screwed up I wanted to quit my job (and I couldn't care less if coach plans to promote me to mentor...NOT! Who am I kidding!)
3. They're powertripping. They're worse than the operations managers and coaches combined.
4. If you call in for absence they would ask you if you could still go to work. What if you're dying of meningococcemia, can you still make it to work? Of course not because after 24 hours you're dead! To be honest death would be the most valid excuse MOD would accept if you called in for an absence.
5. They would ask you to do OT and if you don't they threatened to fire you. At least with one of my teammates but they're in good terms already, but what if this happened again and was not able to be in good terms? Enemy for life.
6. They will ask you to auto in while looming over your shoulder. That's fine but when they ask you to escalate the call because you've been on the phone for more than 25 minutes already...while this is fine, it can be annoying and I'll stress this: I HATE TO BE INTERRUPTED. I tend to get focused on a call and I don't want anyone looming behind me and telling me to escalate the call because I lose focus. Well, if I can resolve the issue but either the computer or the customer is too slow and the issue was resolved after 30 minutes because of that. That ain't my problem anymore.
7. They have no sympathy. We're practically starving to death and they don't allow us to take our breaks! So if we collapse in the middle of a call don't blame us.
8. I just plain hate them.
Ok that last one was spiteful but I am beginning to hate them. But not all of them are a bunch of bitches and assholes. I have a friend who is an MOD and I usually approach him (or her since he's gay) to ask about schedule and before we used to have lunch together. And the other one is a sorority sis of my sister but we hardly talk.
We make fun of them just to take the frustration out and we call them TA-MOD which is a twisted version of the word tamad or lazy in Filipino because this is how we see them.
One of these days, those sons of bitches would pay. Dearly.
Here are the reasons:
1. They ring our AVAYA's to make sure that we are not in aux whatever or just bumming around. Even when we have calls they still ring us. What rude bunch of people as in!
So di na namin kasalanan kung bakit pasaway kami minsan.
2. They make the lousiest of schedules and no thanks to that stupid Blue Pumpkin software the schedules are waayy screwed up! My schedule for the next week left my head spinning. I mean I don't have any problems going to work at midnight and at 11pm but on Saturday I would end up having a double punch schedule. I verified this with my coach and his girlfriend who is one of the MOD's because it looks like I won't get any day-off. What happened next made me want to run for my life. They were already fighting in front of me.
Hell, my whole schedule is so screwed up I wanted to quit my job (and I couldn't care less if coach plans to promote me to mentor...NOT! Who am I kidding!)
3. They're powertripping. They're worse than the operations managers and coaches combined.
4. If you call in for absence they would ask you if you could still go to work. What if you're dying of meningococcemia, can you still make it to work? Of course not because after 24 hours you're dead! To be honest death would be the most valid excuse MOD would accept if you called in for an absence.
5. They would ask you to do OT and if you don't they threatened to fire you. At least with one of my teammates but they're in good terms already, but what if this happened again and was not able to be in good terms? Enemy for life.
6. They will ask you to auto in while looming over your shoulder. That's fine but when they ask you to escalate the call because you've been on the phone for more than 25 minutes already...while this is fine, it can be annoying and I'll stress this: I HATE TO BE INTERRUPTED. I tend to get focused on a call and I don't want anyone looming behind me and telling me to escalate the call because I lose focus. Well, if I can resolve the issue but either the computer or the customer is too slow and the issue was resolved after 30 minutes because of that. That ain't my problem anymore.
7. They have no sympathy. We're practically starving to death and they don't allow us to take our breaks! So if we collapse in the middle of a call don't blame us.
8. I just plain hate them.
Ok that last one was spiteful but I am beginning to hate them. But not all of them are a bunch of bitches and assholes. I have a friend who is an MOD and I usually approach him (or her since he's gay) to ask about schedule and before we used to have lunch together. And the other one is a sorority sis of my sister but we hardly talk.
We make fun of them just to take the frustration out and we call them TA-MOD which is a twisted version of the word tamad or lazy in Filipino because this is how we see them.
One of these days, those sons of bitches would pay. Dearly.
boredom kills
Is it me or is the time here at work is slower than usual? My shift started at 12 midnight and it's only 2 am. I am currently on my first 30 minute break (thank goodness we have a quite long avail) eating ham sandwich in whole wheat bread. Hopefully I would take my other two breaks.
Now I just came back from lunch and it's already 6:05am Philippine time. I have four more hours before I get out of this office. It should be three more hours but I have a one hour mandatory OT stress on MANDATORY, and it ticks me off. On the bright side I'll be able to go to church and buy a Yellow Cab pizza for the family (I want Sbarro though) or for my sister (the one who had just malaria). But it would be really bright by the time I leave here and it would be HOT!
I am currently troubleshooting a customer who had just installed her modem. Oh well, this job has its perks and downs. And mostly there are more downs than perks. I want to be treated like a human being not a machine!
Still had the dilemma if I have to quit or not. I wanted to but I have no choice. Maybe I need to learn some valuable lessons here: patience and endurace for example. Both of these traits I lack. I easily get angry, impatient and frustrated. I want things to go MY way or else. Isn't that a crime? Everyone wants to have their own way right? And please if someone here disagrees with me, I'll call him/her hypocrite. I was expecting that my current job is better than the previous one but it isn't, it's much worse.
And real worse since we are undestaffed (the rate of employees resigning is greater than the rate of employees of being hired). So our schedule is so fucked up that I wonder if I'll still be alive by the time next week is over. Then there's the split shift by February and I don't want to begin there. But at least we have a ride when we get off the office at 12 midnight.
Good luck to me. May St. Barachiel watch over me while I punch the monitor. Y'know if my computer monitor has a face it would be badly bruised by now.
Oh well, this is what I get when I'm bored.
Now I just came back from lunch and it's already 6:05am Philippine time. I have four more hours before I get out of this office. It should be three more hours but I have a one hour mandatory OT stress on MANDATORY, and it ticks me off. On the bright side I'll be able to go to church and buy a Yellow Cab pizza for the family (I want Sbarro though) or for my sister (the one who had just malaria). But it would be really bright by the time I leave here and it would be HOT!
I am currently troubleshooting a customer who had just installed her modem. Oh well, this job has its perks and downs. And mostly there are more downs than perks. I want to be treated like a human being not a machine!
Still had the dilemma if I have to quit or not. I wanted to but I have no choice. Maybe I need to learn some valuable lessons here: patience and endurace for example. Both of these traits I lack. I easily get angry, impatient and frustrated. I want things to go MY way or else. Isn't that a crime? Everyone wants to have their own way right? And please if someone here disagrees with me, I'll call him/her hypocrite. I was expecting that my current job is better than the previous one but it isn't, it's much worse.
And real worse since we are undestaffed (the rate of employees resigning is greater than the rate of employees of being hired). So our schedule is so fucked up that I wonder if I'll still be alive by the time next week is over. Then there's the split shift by February and I don't want to begin there. But at least we have a ride when we get off the office at 12 midnight.
Good luck to me. May St. Barachiel watch over me while I punch the monitor. Y'know if my computer monitor has a face it would be badly bruised by now.
Oh well, this is what I get when I'm bored.
Friday, January 14, 2005
high-strung
I have reached my limit yesterday morning. While troubleshooting a no USB light, I ended up crying in frustration in the middle of the call. Oh it was not the customer I was mad at, in fact Ms. Janice Dixon is such a patient woman I feel like I would troubleshoot for her forever. But with everything that has happening to me. I have as I've said before, reached my limit.
I have become high-strung and extremely emotional. Even good calls don't make me feel better anymore. Is this the time to quit?
My mother said that if I wanted to do, it's ok with her. Heck, she wanted me to quit in the first place! I would love to really, but where would I go? It is not easy to look for a job these days especially since March is fast approaching. Ang hirap kaya makikompitensya sa mga bagong gradweyts. And I can't wait forever for my other sister to find me an employer in the US. What do I do?
I must be nuts to stay here as in this company. But what choice do I have? Unless I go back Manila and apply to other call centers there and I promised myself not to go back there unless I have to. Looks like I have to.
Manila may be a corrupt and sinful city but it is also a city filled with life.
Or maybe I should find a job that is NOT related to a call center job.
Or maybe I should get a life.
I have become high-strung and extremely emotional. Even good calls don't make me feel better anymore. Is this the time to quit?
My mother said that if I wanted to do, it's ok with her. Heck, she wanted me to quit in the first place! I would love to really, but where would I go? It is not easy to look for a job these days especially since March is fast approaching. Ang hirap kaya makikompitensya sa mga bagong gradweyts. And I can't wait forever for my other sister to find me an employer in the US. What do I do?
I must be nuts to stay here as in this company. But what choice do I have? Unless I go back Manila and apply to other call centers there and I promised myself not to go back there unless I have to. Looks like I have to.
Manila may be a corrupt and sinful city but it is also a city filled with life.
Or maybe I should find a job that is NOT related to a call center job.
Or maybe I should get a life.
TRAPPED
Once again Client Logic has decided to make my life (and I guess the rest of my officemates) miserable. Forced to do one hour post-shift OT on the 16th (I chose the day) because we have visitors. Ka-plastikan na naman ito. We did the same thing at SVI Connect but we are allowed to get away with a few things. Coach approached me and said that there should be no food not anything else in the station. Even bags are not allowed. Well how the hell am I suppose to eat when I am hungry and in the middle of a call?!
I am beginning to lose my patience in this $#!%@ company and I might end up resigning before July of 2005. I keep on praying to God to help me endure this mess I am in. Please let me endure, as I keep on praying at night or in the morning. But I am losing it and to make things worse it is affecting my work.
I lose control, I lose my temper that at times I am snapping at my customers, coach and my co-workers. Either I need a one month vacation or a permanent leave.
I'VE HAD ENOUGH!
I am beginning to lose my patience in this $#!%@ company and I might end up resigning before July of 2005. I keep on praying to God to help me endure this mess I am in. Please let me endure, as I keep on praying at night or in the morning. But I am losing it and to make things worse it is affecting my work.
I lose control, I lose my temper that at times I am snapping at my customers, coach and my co-workers. Either I need a one month vacation or a permanent leave.
I'VE HAD ENOUGH!
Monday, January 10, 2005
of all the days to work....
I am beginning to run out of patience in this company. Where do you see a 10-minute short break and a 30 minute lunch?! And who cares about the !@$&ng queue? We deserve a break not to be immersed into calls taking care of idiotic American cuistomers. Then what the hell and there is a 30 minute mandatory overtime?! With the history of unpaid overtimes it is no wonder no one wanted to take overtime and it would have to be forced down on our throats.
If I didn't need the money I would've quit a long time ago. But I do. Yet it does not mean that I'm going to subject myself to abuse just to earn money. I can bear anything but I'm no saint. I can't stand martyrdom but I am becoming one. Is this a lesson I have to learn in my life?
What this company is doing is already what you call an abuse to basic human rights you know the right to take a 15 minute break (NOT 10 minutes), the right to choose NOT to do overtime by force or have payroll disputes every 15th of the month, have a reasonable schedule, a sane management team and a company that takes care of you, a human being, not a robot. If they needed a robot they would have not hired us.
Coach said that we should be grateful that we have jobs and a call center one. I am grateful yes but I don't owe Client Logic Philippines anything.
Not even my life.
If I didn't need the money I would've quit a long time ago. But I do. Yet it does not mean that I'm going to subject myself to abuse just to earn money. I can bear anything but I'm no saint. I can't stand martyrdom but I am becoming one. Is this a lesson I have to learn in my life?
What this company is doing is already what you call an abuse to basic human rights you know the right to take a 15 minute break (NOT 10 minutes), the right to choose NOT to do overtime by force or have payroll disputes every 15th of the month, have a reasonable schedule, a sane management team and a company that takes care of you, a human being, not a robot. If they needed a robot they would have not hired us.
Coach said that we should be grateful that we have jobs and a call center one. I am grateful yes but I don't owe Client Logic Philippines anything.
Not even my life.
Saturday, January 08, 2005
voluntary blackmail among other things
For the past few days this week, my coach sent me a YM saying that if we, the whole team, would want to volunteer for the split shit, er, shift schedule for the entire month. If our team does not volunteer, our schedule will be left in the hands of a software called Blue Pumpkin. This software is the worst investment the office made and it is responsible for screwing up our body clock.
And coach said this is a voluntary thing. Do I smell blackmail here? I sent a reply to coach saying so and he agreed. If the split shift is implemented, I would quit my job, but I didn't tell him that. I tried split shift before just for the heck of it and regeretted it instantly. It is more time-consuming, expensive and impractical. Ayoko ngang tumira sa opisina. I lasted for a week. The good thing about this is that I'm not as sleepy as I usually am.
What is with this company anyway? Who the %@#! do they think they are to control us employees?! Do they think that we have no other life outside the office? Of course we do and we work hard but not to the extent of starving ourselves to death. No wonder many are resigning.
I feel like crap right now. My officemates noticed that I'm too serious today and a little quiet. On my way here to the office I was thinking if I should quit or not. There is no problem with my job to be honest even if the customers are stupider than the Dumb and Dumber pair. The pay is fine and I'm not much into the money part (though an increase in salary would be great). The main problem is the management who thinks they're God and that they're infallible.
Policies are very unreasonable and there are times that we end up being starved to death because of large volume of calls. "You're doing a great job guys, but you can't take your lunch yet because we have 150 calls waiting." Bullshit.
By next week I am about to regularized and coach has showed me my scores and even if I have a bad temper they're quite good since he wants me and the rest of my teammates to be regularized. Good for us.
Konting tiis muna siguro.
And coach said this is a voluntary thing. Do I smell blackmail here? I sent a reply to coach saying so and he agreed. If the split shift is implemented, I would quit my job, but I didn't tell him that. I tried split shift before just for the heck of it and regeretted it instantly. It is more time-consuming, expensive and impractical. Ayoko ngang tumira sa opisina. I lasted for a week. The good thing about this is that I'm not as sleepy as I usually am.
What is with this company anyway? Who the %@#! do they think they are to control us employees?! Do they think that we have no other life outside the office? Of course we do and we work hard but not to the extent of starving ourselves to death. No wonder many are resigning.
I feel like crap right now. My officemates noticed that I'm too serious today and a little quiet. On my way here to the office I was thinking if I should quit or not. There is no problem with my job to be honest even if the customers are stupider than the Dumb and Dumber pair. The pay is fine and I'm not much into the money part (though an increase in salary would be great). The main problem is the management who thinks they're God and that they're infallible.
Policies are very unreasonable and there are times that we end up being starved to death because of large volume of calls. "You're doing a great job guys, but you can't take your lunch yet because we have 150 calls waiting." Bullshit.
By next week I am about to regularized and coach has showed me my scores and even if I have a bad temper they're quite good since he wants me and the rest of my teammates to be regularized. Good for us.
Konting tiis muna siguro.
Friday, January 07, 2005
pissed off 'till kingdom come
I am so irate right now. The first call I got was so annoying I was already formulating curses in my head. I was asking her about the operating system in her computer (that is just simple enough there are, so far, two kinds of operating system:windows and macintosh or Apple) and she doesn't know what the question was!
Actually this day was already ruined because of a family crisis at home. Or a family crisis to be which is centered on my sister who had just recovered from malaria. My parents had changed since my other sister from the US came and visited us. My father has become a big-time jerk and my mom has become paranoid about health to the extent of being a hypochondriac.
My sister and my mom are at odds because of her job. Mom has always been against my sister's job from the start she's not just saying anything except now after she got malaria. My mom wants her to quit her job and my sister does not want to. My dad's opinion is let her be, that's her choice so if she gets herself killed along the way why would he care?
So spent most of the day in my room thinking that one of these days I will run away from home. I'll do anything to escape even enter a loveless marriage. But marriage is not an escape route, it's just another way to imprison myself further.
I don't know, one of these days our house will be filled with shouts and harsh words.
Actually this day was already ruined because of a family crisis at home. Or a family crisis to be which is centered on my sister who had just recovered from malaria. My parents had changed since my other sister from the US came and visited us. My father has become a big-time jerk and my mom has become paranoid about health to the extent of being a hypochondriac.
My sister and my mom are at odds because of her job. Mom has always been against my sister's job from the start she's not just saying anything except now after she got malaria. My mom wants her to quit her job and my sister does not want to. My dad's opinion is let her be, that's her choice so if she gets herself killed along the way why would he care?
So spent most of the day in my room thinking that one of these days I will run away from home. I'll do anything to escape even enter a loveless marriage. But marriage is not an escape route, it's just another way to imprison myself further.
I don't know, one of these days our house will be filled with shouts and harsh words.
Sunday, January 02, 2005
verbal warning
I got a verbal warning for exceeding my first 15 minute break. Yes, yes finally I got my freaking break.
Even yesterday I exceeded my first 15. I am hungry and I eat slow, I know I shouldn't have eaten rice that early but based on experience I get less hungry if I eat on my first break.
I think subconsciously I am getting myself fired.
Even yesterday I exceeded my first 15. I am hungry and I eat slow, I know I shouldn't have eaten rice that early but based on experience I get less hungry if I eat on my first break.
I think subconsciously I am getting myself fired.
New Year and oppression
What a way to start a new year. I am soooooooooooo pissed off.
It's already 3:11 in the morning and I haven't taken my first 15 minute break. Damn qeue! Why are there so many idiotic Americans calling on New Year's Day (though it's January 2 here in the Philippines)?! I mean they had nothing to do with what I am feeling right now.
I already sent several YM's to my coach asking for me to take my 1st 15 minute break. But either nauunahan ako ng mga kasamahan ko or I am in the middle of a long call. I am already in my nth call (I know that would be less than 10 calls but I couldn't give a flying fuck about it) and I wanted to cry and eat my computer. I am frustrated, hungry, and angry and they're expecting me to be enthusiastic?! Papatayin naman kami ng putang inang kumpanyang ito sa gutom eh.
Why am I not surprised many are resigning?
Then I heard a rumor that there would be an anti-resignation campaing being spread around the office. Putsa naman pati ba naman ang karapatan mong mag-resign eh ipagkakait nila. Magpatayan na lang kaya kami?!
One of these days I will end up collapsing from exhaustion. And I know this is morbid of me pero sana I would collapse from exhaustion and stress where everyone can see it.
Then what?
It's already 3:11 in the morning and I haven't taken my first 15 minute break. Damn qeue! Why are there so many idiotic Americans calling on New Year's Day (though it's January 2 here in the Philippines)?! I mean they had nothing to do with what I am feeling right now.
I already sent several YM's to my coach asking for me to take my 1st 15 minute break. But either nauunahan ako ng mga kasamahan ko or I am in the middle of a long call. I am already in my nth call (I know that would be less than 10 calls but I couldn't give a flying fuck about it) and I wanted to cry and eat my computer. I am frustrated, hungry, and angry and they're expecting me to be enthusiastic?! Papatayin naman kami ng putang inang kumpanyang ito sa gutom eh.
Why am I not surprised many are resigning?
Then I heard a rumor that there would be an anti-resignation campaing being spread around the office. Putsa naman pati ba naman ang karapatan mong mag-resign eh ipagkakait nila. Magpatayan na lang kaya kami?!
One of these days I will end up collapsing from exhaustion. And I know this is morbid of me pero sana I would collapse from exhaustion and stress where everyone can see it.
Then what?
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